Terms and Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your access to and use of the tollara.ai platform, including the website, APIs, SDKs, and related services ("Service") operated by tollara.ai ("we", "us", "our"). By registering an account or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation.

2. Acceptance and Changes to Terms

You accept these Terms by creating an account (as a User or Developer) or by otherwise using the Service. You must not use the Service if you do not agree.

Some parts of these Terms apply specifically to Users, Subscribers, or Developers. If you add a new account role, switch from one account type to another, or use features intended for another role, you must accept and comply with the Terms that apply to that role before using those features.

We may modify these Terms at any time in our sole discretion, including to reflect changes to the Service, pricing, billing processes, security requirements, marketplace policies, applicable law, regulatory obligations, fraud prevention, abuse prevention, or operational needs. Except where changes are required by law, regulatory obligation, or to address security, abuse, or technical integrity risks (which may be effective immediately), revised Terms become effective on the date stated in the notice we provide by email, in-product notice, or by posting an updated version on the Service. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms. If you do not agree, your sole remedy is to stop using the Service and close your account.

3. Description of Service and Service Changes

tollara.ai provides a marketplace and platform for discovering, subscribing to, and invoking AI services and related services, and for Developers to publish and monetise such services. The Service includes authentication, billing, usage tracking, and API access.

We may add, modify, suspend, deprecate, or discontinue any feature, API endpoint, integration, or part of the Service at any time. Where reasonably practicable, we provide advance notice for material deprecations, but we are not liable for losses resulting from feature changes, API changes, or deprecations.

4. Your Obligations

You agree to:

• Provide accurate registration and account information and keep it up to date
• Keep your credentials secure and not share them with others
• Use the Service only in compliance with applicable laws and these Terms
• Not use the Service for any illegal, harmful, or abusive purpose
• Not attempt to circumvent security, rate limits, or billing
• Be responsible for all activity under your account, access tokens, API keys, and credentials, except to the extent caused solely by our breach of these Terms
• As a Developer, ensure your services and content comply with our policies and do not infringe third-party rights
• Maintain your own backups and continuity safeguards for your prompts, outputs, configurations, and business-critical data

5. Acceptable Use

You must not use the Service, or allow it to be used, to create, upload, transmit, process, or distribute content or activity that is unlawful, harmful, deceptive, abusive, infringing, or otherwise exposes us, other users, Developers, or third parties to legal, security, reputational, or operational risk.

You must not use the Service for:

• Malware, phishing, credential theft, spam, fraud, scams, or unauthorised access
• Harassment, hate, threats, exploitation, sexual abuse material, or content involving harm to minors
• Illegal surveillance, unlawful scraping, privacy-invasive profiling, or unlawful automated decision-making
• Weapons development, sanctions evasion, export-control violations, or other unlawful regulated activity
• Medical, legal, financial, employment, housing, credit, insurance, or similarly high-impact decisions without appropriate professional oversight and legally required safeguards
• Attempts to overload, disrupt, reverse engineer, bypass, or compromise the Service, billing, rate limits, or security controls

6. User Content and Licence

You retain ownership of content, prompts, outputs, listings, names, logos, data, configurations, and materials that you submit to the Service ("User Content"). You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, transmit, display, process, adapt, and technically modify User Content as necessary to provide, secure, support, improve, and operate the Service and to comply with law.

You represent that you have all rights, permissions, and lawful bases required to submit User Content and to grant this licence. We may remove or restrict access to User Content where we reasonably believe it breaches these Terms, infringes third-party rights, creates risk, or is required by law.

7. Payment and Billing

Where the Service involves paid subscriptions or usage-based charges, you agree to pay all fees, taxes, and applicable charges in accordance with the pricing displayed at the time of purchase. Fees may be processed by third-party payment providers. Unless expressly stated otherwise at the point of purchase or required by law, fees are non-refundable.

Subscriptions may renew automatically until cancelled. You are responsible for cancelling before renewal if you do not want the subscription to continue. Cancellation stops future renewals but does not entitle you to a refund for the current billing period unless required by law or expressly stated at the point of purchase.

We may change pricing, billing models, plan features, minimum charges, and usage rates with reasonable notice where required. Continued use after a pricing change takes effect constitutes acceptance of the new pricing.

If a payment fails, is reversed, is charged back, or appears fraudulent, we may suspend or restrict access, recover outstanding amounts, offset amounts owed, and reverse or withhold Developer payouts connected with the disputed or reversed payment.

Unless a different commission rate is agreed with you in writing or shown in your account, tollara.ai retains a platform commission of twenty percent (20%) of amounts collected for your Developer services, and the remaining eighty percent (80%) is payable to you, subject to refunds, chargebacks, taxes, deductions, withholding, and these Terms. The platform commission includes standard card and payment processing fees charged by Stripe on the original customer payment. It does not include separate fees that Stripe may charge for currency conversion, cross-border settlement, connected-account transfers, or payouts where the settlement currency, your Stripe connected account currency, or your bank account currency differ. Those fees are determined by Stripe, may change without notice, and are outside tollara.ai's control, unless we expressly state otherwise or agree different commercial terms with you.

Product prices are listed in USD. Settlement and transfer amounts may be in another currency depending on the customer's payment method and Stripe's rules. Your net receipt in your bank account may therefore be less than the transfer amount shown in your Tollara earnings dashboard.

For Developers, we may enforce minimum product or unit pricing rules to support payment processing, fees, and marketplace policy. Any such minimums are configurable, may vary by account or currency, and may be updated over time.

You must notify us of any billing dispute promptly and, in any event, within thirty (30) days after the relevant charge date. To the fullest extent permitted by law, failure to do so waives that dispute.

8. Refunds, Reversals, and Chargebacks

Refunds may be automatic or may require Developer approval depending on the product, billing model, timing, usage, amount, and reason for the request. A refund may result in immediate cancellation of access or continued access, depending on the refund mode selected or approved.

Unless required by law, payment processor fees, platform fees, taxes, credits already used, and usage already delivered may be non-refundable. Approved refunds, chargebacks, payment reversals, dispute fees, fraud losses, and related adjustments may be deducted from amounts payable to Developers or from future Developer earnings.

We may withhold, delay, reverse, or offset Developer payouts while a refund, chargeback, payment failure, fraud review, usage dispute, tax issue, or legal inquiry is pending.

9. Usage Tracking, Caps, and Metering

Usage limits, spending caps, rate limits, prepaid credit checks, estimates, and usage displays are operational controls designed to help manage access and billing. They are not a guarantee that every request will be blocked in real time before work is performed, especially where requests are concurrent, queued, event-driven, processed asynchronously, reported by a Developer service, delayed by third-party systems, or affected by network or infrastructure conditions.

To protect Users from overcharging, some usage may be marked as unbillable where usage is recorded after a cap, credit, or limit is reached. Developers accept that this may result in some service requests being provided without payment and that, to the fullest extent permitted by law, we are not liable for lost revenue, lost profit, lost opportunity, or other financial loss arising from usage controls, concurrent requests, event-driven usage recording, SDK behaviour, usage reporting delays, or billing enforcement decisions.

For non-proxied services or any integration where the Developer reports usage to tollara.ai, the Developer must report usage accurately, completely, and promptly using the documented SDKs or APIs. Developers must not suppress, delay, falsify, replay, inflate, under-report, or manipulate usage, progress, completion, units, timestamps, request identifiers, or billing metadata.

Developers must keep reasonable independent logs of usage for at least twenty-four (24) months after the usage date, and longer while a dispute, audit, refund, chargeback, fraud review, tax inquiry, legal claim, or regulator request is pending. Logs should allow reconciliation against tollara.ai records and should include tollara.ai request identifiers where provided, Developer request identifiers, timestamps, subscriber or key references, endpoints, units, status, and usage-report outcomes.

We may request Developer records to investigate billing disputes, refund requests, suspected fraud, misuse, inaccurate usage reporting, or legal claims. If a Developer cannot provide adequate records, we may rely on our own records, withhold or adjust payouts, suspend usage reporting access, suspend services, or take other reasonable action to protect Users, tollara.ai, and the marketplace.

10. Availability, Downtime, and Support

We do not guarantee that the Service will be uninterrupted, timely, secure, error-free, or available at all times. Service interruptions may occur due to planned or emergency maintenance, network issues, third-party provider failures, internet failures, distributed denial-of-service attacks, force majeure events, or other causes.

To the fullest extent permitted by law, we are not liable for losses arising from downtime, latency, failed transmissions, queueing delays, degraded performance, temporary unavailability, or interruptions of any kind.

Unless expressly set out in a separate written service level agreement signed by us, no uptime or service level commitment applies. If such an agreement exists, any service credits described there are your exclusive remedy for covered availability failures.

11. AI, Third-Party Services, and Outputs

The Service may include content, models, outputs, and services provided by Developers or other third parties. We act as a platform provider and marketplace intermediary and do not control, endorse, or guarantee third-party services, content, or outputs. Developers, not tollara.ai, are responsible for the services they publish, including their quality, legality, performance, security, availability, support, and outputs.

AI outputs may be inaccurate, incomplete, offensive, biased, unsafe, unlawful, or unsuitable for your intended purpose. Outputs are not professional advice and must not be relied on as a substitute for medical, legal, financial, engineering, safety, or other professional judgment.

To the fullest extent permitted by law, claims arising from a Developer service, listing, output, support issue, privacy or security failure, pricing description, or Developer act or omission are the responsibility of the relevant Developer. Our refund and dispute process may help investigate platform records, but it does not make us responsible for the Developer service.

12. User and Subscriber Terms

If you are a User or Subscriber, you are responsible for deciding whether a Developer service, subscription, price, usage model, cap, output, or integration is suitable for your needs before you use it. You should review the service description, pricing, limits, documentation, and any Developer-provided terms or support information.

You are responsible for how you use Developer services and outputs, including any downstream decisions, automations, customer-facing features, business processes, or regulated use cases that rely on them.

13. Developer Terms and Warranties

If you are a Developer, you are solely responsible for your services, listings, endpoints, integrations, models, prompts, outputs, pricing, support, documentation, names, logos, and other materials made available through the Service.

You must provide the services you list and charge for with reasonable skill, care, availability, accuracy, support, and performance, consistent with your listing, pricing, documentation, and representations to Users. You must not publish misleading listings, charge for services that are materially non-functional, repeatedly unavailable, materially different from their description, intentionally low-quality, deceptive, abusive, or designed to collect payment without providing the advertised value.

You represent and warrant that:

• You own or have all rights, licences, permissions, and lawful bases required for your services and materials
• Your services, listings, and outputs do not infringe intellectual property, privacy, publicity, data protection, consumer protection, or other third-party rights
• Your services do not contain malware, backdoors, intentionally harmful code, or undisclosed data collection
• Your services comply with all applicable laws, regulations, platform policies, and payment provider requirements
• You will provide accurate pricing, descriptions, support information, and performance representations
• You will use the documented SDKs and APIs correctly and keep auditable usage records for your services
• You will promptly fix, suspend, or remove services that create legal, security, operational, or user-safety risk

If we reasonably believe a Developer service breaches these Terms, is materially defective, misleading, repeatedly unavailable, materially different from its listing, generating excessive complaints, refund requests, chargebacks, legal risk, operational risk, or user harm, we may investigate, require remediation, disable purchases, suspend or remove the service, issue or approve refunds, withhold, reduce, reverse, or offset payouts, suspend or terminate Developer access, and take other reasonable steps to protect Users, tollara.ai, and the marketplace.

14. Data Protection and Privacy

Our processing of personal data is described in our Privacy Policy or other privacy notices made available through the Service. You must not submit personal data, special category data, confidential information, regulated data, or data belonging to another person unless you have all rights, notices, consents, and lawful bases required to do so.

Developers must comply with applicable privacy, data protection, security, and electronic communications laws in connection with their services, including where they receive, process, store, transmit, or otherwise access user data.

15. Export Controls and Sanctions

You must not use, access, export, re-export, or transfer the Service in violation of applicable sanctions, export control, trade control, or anti-boycott laws. You represent that you are not located in, organised under the laws of, or ordinarily resident in a sanctioned jurisdiction and are not a person or entity subject to sanctions or trade restrictions that prohibit your use of the Service.

16. Disclaimers

The Service is provided "as is" and "as available". To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising from course of dealing, usage, or trade practice.

17. Limitation of Liability

To the fullest extent permitted by applicable law:

• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, savings, data, goodwill, contracts, business, business opportunity, expected earnings, wasted expenditure, or downstream customer claims, arising out of or in connection with the Service or these Terms.
• Our total aggregate liability for any claims arising out of or relating to the Service or these Terms shall not exceed the greater of (a) the amount you paid us in the twelve (12) months preceding the claim, or (b) one hundred pounds sterling (GBP 100).
• Without limiting the above, we are not liable for data loss, corruption, inability to access the Service, API incompatibility, costs of procurement of substitute services, failure to charge or collect payment, usage marked unbillable, inaccurate or delayed Developer usage reporting, or losses arising from Developer services or outputs.

If you are a consumer in a jurisdiction that does not permit the above limitations, they apply only to the extent permitted. Your statutory rights are not affected where they cannot be lawfully excluded.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

18. Indemnity

You agree to indemnify, defend, and hold harmless us and our affiliates, officers, directors, employees, and service providers from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to your use of the Service, your breach of these Terms, your services or content (if you are a Developer), your violation of law, or your violation of third-party rights, including intellectual property rights.

If you are a Developer, this indemnity also covers claims by Users, Subscribers, regulators, payment processors, or third parties arising from your services, listings, integrations, models, outputs, pricing, support, usage reporting, data handling, security failures, payment disputes, tax obligations, professional advice, regulatory breaches, or alleged infringement by your services or materials.

19. Suspension and Termination

We may suspend or terminate your access to the Service at any time for breach of these Terms, legal or regulatory reasons, payment failure, suspected fraud, security risk, excessive load, harmful content, intellectual property complaint, sanctions concern, risk to the Service or other users, or for convenience with reasonable notice where practicable. We may act immediately where we reasonably believe delay could cause harm, liability, security risk, service disruption, or legal/regulatory exposure.

You may close your account at any time. On termination, your right to use the Service ceases; provisions that by their nature should survive (including payment obligations, limitations of liability, indemnity, ownership, licences, governing law, and dispute provisions) will survive.

20. Force Majeure

We are not responsible for any delay or failure to perform any obligation under these Terms where the delay or failure results from causes beyond our reasonable control, including natural disasters, war, terrorism, civil unrest, labour disputes, internet or utility failures, cloud provider outages, governmental actions, epidemics, or cyberattacks.

21. Time Limit for Claims

To the fullest extent permitted by law, any claim arising out of or relating to the Service or these Terms must be filed within one (1) year after the event giving rise to the claim, otherwise the claim is permanently barred.

22. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales, without regard to conflict of law principles. Any dispute arising out of or in connection with these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales, except that we may bring proceedings in any court of competent jurisdiction to seek injunctive or other relief. If you are a consumer habitually resident in another country, you may also benefit from mandatory consumer protection laws of that country, and nothing in these Terms affects such rights.

23. General

These Terms constitute the entire agreement between you and us regarding the Service. No waiver of any term is effective unless in writing. If any provision is held invalid, the remainder remains in effect. We may assign our rights and obligations; you may not assign without our consent. In the event of a conflict between the English version of these Terms and any translation, the English version prevails.

24. Contact

For questions about these Terms, contact us at support@tollara.ai.